Returns & Refunds

Return, Exchange & Refund Policy

Please review our policy carefully before placing your order. All Gerbera pieces are made to order with great care.

  • All Gerbera pieces are carefully prepared and made to order.
  • Once an order is confirmed and payment is completed, cancellations are not allowed.
  • Customers are responsible for selecting the correct size, color, and order details before completing their purchase.
  • If customers require custom measurements, they must provide them clearly in the notes box before placing the order.
  • Gerbera is not responsible for incorrect size, color, or measurements provided by the customer. Orders placed with incorrect customer-provided information will not be eligible for return, exchange, or refund.
  • Returns, exchanges, or refunds are only accepted if the item received is defective, damaged, or incorrect due to Gerbera’s error.
  • Any issue must be reported within 24 hours of receiving the order.
  • Clear photos and videos must be provided when reporting any issue for review.
  • Items must be unused, unworn, unwashed, and in original condition with all original packaging.
  • Gerbera reserves the right to inspect the item before approving any return, exchange, or refund request.
  • If an issue is confirmed after inspection, Gerbera will proceed with a suitable resolution, including exchange or refund where applicable.
  • Delivery charges are non-refundable.